Return Policy
In the unlikely event you need to return your heater it must be in "new condition". It must be packed in the "original shipping box" using all "original packing" to avoid damage during shipment. Also included must be the remote control, operations manual and all other materials that originally came with the unit.
Contact us for a return authorization number (RAN). Call us at 803-319-4836 or toll free at 877-326-4320. All returns must include a RAN. Units returned without proper authorization will be charged a 25% restocking fee.
If you are shipping the unit back to us on the money-back-guarantee, you may return it for a replacement or a refund within 30 days of purchase. Customer will be responsible for return shipping charges the buyer will be responsible to pay all return shipping costs.
We recommend that you insure the package and ship the item via UPS or Fed-Ex to ensure proper tracking of your product. Please keep a receipt of the tracking number for your records. Your responsible for seeing to it that we receive your item back in our warehouse undamaged and in good working order.
